TERMS & CONDITIONS
THE CURIOSITY CASE Terms & Conditions
Last updated: 01.10.2025
These Terms & Conditions set out how our reminiscence video subscription service works and what you can expect from us. By subscribing, you agree to these terms.
1. Who We Are
Clare Greenwood T/A THE CURIOSITY CASE (“we”, “us”, “our”).
Contact: info@thecuriositycase.co.uk
We provide monthly reminiscence video sessions for care homes and similar organisations.
2. What You Get
Subscribers receive a new reminiscence video once per month.
Videos are delivered in streaming format.
‘Monthly’ and ‘Annual’ subscriptions covers use within your establishment only (for residents and staff ).
‘Private Individual’ subscriptions are limited to a single login at any one time and must not be shared.
3. Subscriptions & Payments
Subscriptions are charged [monthly / annually] in advance.
Payments are collected by Stripe / Direct Debit
Your subscription renews automatically unless cancelled.
You may cancel at any time.
Refunds are not normally provided once a new monthly video has been supplied.
4. Licence & Fair Use
We grant you a non-exclusive licence to use our videos within your establishment.
You must not copy, resell, redistribute, upload online, or share outside your establishment.
All intellectual property in the videos remains ours.
5. Music & Third-Party Content
All music used in our videos is either royalty-free or properly licensed.
You must not add or overlay any unlicensed music to our videos.
6. Your Responsibilities
You are responsible for ensuring you have the equipment and internet connection to access the videos.
You agree to use the videos appropriately with residents and staff.
7. Disclaimers
Our videos are designed for entertainment and reminiscence purposes. They are not medical advice or therapy.
While we aim for historical accuracy, content may sometimes include generalised references or simplifications.
8. Limitation of Liability
We are not responsible for technical issues outside our control (e.g. your internet, hardware).
Our total liability to you will not exceed the subscription fees paid in the previous 12 months.
9. Ending Your Subscription
You can cancel anytime
We may suspend or terminate your subscription if you breach these terms.
We reserve the right to withdraw the service with reasonable notice to subscribers.
10. Privacy & Data Protection
We process your data in line with UK GDPR.
Please see our Privacy Policy for details on how we collect, store, and use your information.
11. Governing Law
These Terms & Conditions are governed by the laws of England & Wales.
Any disputes will be dealt with in the courts of England & Wales.